Privacy Policy

Date and time of last modification: 18/06/2023 at 18h46

This Privacy Policy describes our policies and procedures for collecting, using and disclosing your information when you use the Service and informs you of your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy. This privacy policy was created with the help of the privacy policy generator.


Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions have the same meaning whether they appear in the singular or plural.


For the purposes of this Privacy Policy:

Account means a unique account created for you to access our service or parts of our service.

Company (referred to either as “the Company”, “We”, “Us” or “Our” in this Agreement) means LUWN Agency, 15A Calle del Castillo, Santa Cruz de Tenerife 38002.

Cookies are small files that are placed on your computer, mobile device or other device by a website, containing details of your browsing history on that website among its many uses.

Device means any device capable of accessing the Service, such as a computer, cell phone or digital tablet.

Personal data is any information relating to an identified or identifiable individual.

The service refers to the website.

Service provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Third-party social media service refers to any website or social networking website through which a user can log in or create an account to use the service.

Usage data refers to automatically collected data, either generated by the use of the service, or from the service infrastructure itself (for example, the duration of a page visit).

The website refers to the LUWN Agency, accessible from

You means the person accessing or using the Service, or the company or other legal entity on whose behalf such person accesses or uses the Service, as the case may be.

Contact Us
If you have any questions about this privacy policy, please contact us:
– By email:
– By visiting this page on our website:
– By WhatsApp: +34630773322


This Privacy Policy comprises the following components:
You can click on any element in the table of contents to be redirected to it.

Collection and Use of your Personal Data

Personal Data
When using our service, we may ask you to provide certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to:
– E-mail address
– First and last name
– Phone number
– Usage data

Usage Data

Usage data is collected automatically when the service is used.

Usage data may include information such as your device’s Internet Protocol address (for example, IP address), browser type, browser version, the pages of our service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies used are tags, beacons and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

Cookies or browser cookies
A cookie is a small file placed on your device. You can ask your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service. Unless you have adjusted your browser settings to refuse cookies, our service may use cookies.

Flash cookies
Some features of our service may use locally stored objects (or Flash cookies) to collect and store information about your preferences or activity on our service. Flash cookies are not managed by the same browser settings as browser cookies. For more information on how to delete Flash cookies, please read “Where can I change the settings for disabling or deleting local shared objects?” available at

Web beacons
Some sections of our service and e-mails may contain small electronic files called Web beacons (also known as clear gifs, web beacons and single-pixel gifs) that enable the company, for example, to count users who have visited these pages. or opened an e-mail, and for other related website statistics (e.g. recording the popularity of a certain section and checking system and server integrity).

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you log out, while session cookies are deleted as soon as you close your web browser. Learn more about cookies: what are cookies?.

We use both session cookies and persistent cookies for the purposes described below:

Necessary / essential cookies
Type: Session cookies

Administered by: us
Purpose: These cookies are essential to provide you with the services available on the website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided and we only use these cookies to provide you with these services.

Cookie policy / Notice of acceptance of cookies
Type: Persistent cookies

Administered by: us
Purpose: These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies
Type: Persistent cookies

Administered by: us
Purpose: these cookies enable us to remember the choices you make when using the website, such as remembering your login details or language preference. The purpose of these cookies is to offer you a more personal experience and to avoid you having to re-enter your preferences each time you use the website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookie Policy or the Cookies section of our Privacy Policy.

Use of your Personal Data

The Company may use personal data for the following purposes:

To provide and maintain our service
We are committed to ensuring that our services remain operational and effective. This includes ongoing tasks such as server maintenance, software updates, bug fixes, and overall management of our platform to guarantee its smooth functioning.

As part of this commitment, we monitor how our services are used. This involves tracking and analyzing user interactions, collecting data on usage patterns, user behavior, and system performance. By doing so, we aim to continuously improve our services, identify potential issues, and make informed decisions regarding updates and enhancements.

To contact us
We may need to reach out to you from time to time to keep you informed and address any concerns you may have. We may use various electronic communication channels, including email, phone calls, SMS, or other equivalent forms of communication.

If you use our mobile application, we may also send push notifications directly to your device. These notifications could contain updates, announcements, or other relevant information about our services.

Our communications with you will focus primarily on updates or information related to the features, products, or services you have contracted or subscribed to with us. This could include announcements about new features, promotions, service changes, or security updates.

Rest assured, we will only contact you when it is necessary or reasonable to do so for the implementation of our services, ensuring that communications are relevant and not excessive.

To manage your requests
We are here to assist and manage any requests you may have. Whether it’s troubleshooting technical issues, providing customer support, processing your inquiries or complaints, or fulfilling service-related requests, our goal is to ensure your needs are met effectively and efficiently. Just let us know how we can help, and we’ll take care of the rest.

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Cookies allow us to personalize content and ads, provide social media-related features, and analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information you've provided to them or they've collected from your use of their services.