TERMS OF SERVICE

Terms Of Service.

Any interaction or exchange with Selynor constitutes full acceptance of these terms and conditions, which apply automatically without the need for a signed document.

Payment of an Invoice, in whole or in part, constitutes confirmation by the Client that the service described has been agreed, that the price is accepted, that the Client has no outstanding questions, and that these Terms are accepted in full.

These Terms of Service apply to all current and future engagements with Selynor, as well as any contracts and invoices previously issued by our former entities. By continuing to use our services, you acknowledge and accept that Selynor assumes all rights, responsibilities, and obligations associated with these prior agreements.

The purpose of this document is to define the general terms of service and the terms and conditions under which Selynor provides services to its Clients.

The main characteristics of the services offered by Selynor are detailed on the website accessible at selynor.com, which the Client acknowledges having read.

Invoices, together with the Written Exchange preceding them and the present document, constitute the contract between Selynor and its Clients.

Definitions

“Selynor” refers to the company LUWN AGENCY LLC (Entity ID: 5575134) located at 254 Chapman Rd, Ste 208 #20053, Newark, Delaware 19702, United States of America.
“Client” refers to any individual or legal entity that confirms an Invoice in writing by any means, that pays an Invoice in whole or in part, or that otherwise engages Selynor’s services.
“Invoice” refers to any invoice issued by Selynor, in paper or electronic format. An Invoice acts as the purchase order and is the definitive record of the service purchased, its price, and any minimum commitment attached to it.
“Written Exchange” refers to the communications between Selynor and the Client preceding an Invoice, through any channel used by the parties, including email, WhatsApp and Telegram, in which the service and its scope are discussed and agreed. The Written Exchange forms part of the contract.
“Selynor Infrastructure” refers to the recurring managed subscription service under which Selynor provides and operates hosting, domains, email, system updates, security, performance maintenance and, where the plan includes it, Selynor Care support. Details are published at selynor.com/infrastructure.
“Component” refers to any individual service forming part of Selynor Infrastructure, namely Selynor Hosting, Selynor Domains, Selynor Email and Selynor Care.
“Selynor Hosting” refers to the managed hosting Component.
“Selynor Domains” refers to the managed domain registration and administration Component.
“Selynor Email” refers to the managed professional email Component.
“Selynor Care” refers to the hour based maintenance Component.
“Care Hours” refers to the monthly allocation of working time included in a Selynor Care plan, from which Requests are drawn.
“Paid Services” refers to any service requiring an active paid subscription, including Selynor Infrastructure and any Component purchased separately.
“Request” refers to any instruction, modification or task submitted by the Client to Selynor through an agreed communication channel.
“Client Data” refers to the business and personal data generated by the Client or by the Client’s users and held within a system operated by Selynor, including customer records, orders, form submissions, email addresses, mailbox contents and telephone numbers.

Managed Service Modal

Selynor operates a fully managed service. Selynor holds and administers all technical access to the Client’s website, hosting environment, domains, mailboxes, databases and associated services. The Client is not provided with a control panel, dashboard, registrar account, administrative login or direct server access, and no such access is included in any plan or in any Component purchased separately.

All work is carried out by Selynor on Request. The Client submits Requests through the agreed communication channel and Selynor executes them, including content changes, technical changes, domain operations, DNS changes, mailbox administration and any other administrative action.

The Client acknowledges and accepts that:

the Client does not manage, configure or maintain any part of the environment;
Selynor holds all credentials, keys and administrative accounts relating to the service;
any action the Client wishes to take must be submitted as a Request;
Selynor’s response and execution times are governed by the Support and Selynor Care sections and by the Client’s plan.

Because the Client holds no direct access, the obligations placed on the Client elsewhere in these Terms are limited to matters within the Client’s control, namely the supply of accurate information, content, instructions and payment.

This clause does not affect the Client’s rights under Data Access and Export, Business Continuity, or applicable domain registration rules.

Order of Precedence

These Terms, together with the applicable Quote and any service specific terms set out below, constitute the entire agreement between the parties and supersede all prior discussions, proposals and representations, whether verbal or written.

Where a conflict or inconsistency arises, the following order applies. Service specific terms, including the Web Development terms and the Component sections, prevail over these General Terms. A Quote prevails over both only where it expressly states that it varies them and Selynor has confirmed the variation in writing.

Where a third party supplier’s terms apply to a Component, including the terms of a domain registrar, registry or ICANN, those terms prevail over these Terms in respect of that Component.

Changes to These Terms

Selynor may update these Terms at any time. The current version is published at selynor.com. Material changes take effect thirty (30) days after publication for existing Clients, and immediately for new engagements. Continued use of the Services after that period constitutes acceptance of the revised Terms.

Duration

These Terms apply for a period of one year from the date they take effect and renew automatically for successive one year periods unless terminated in accordance with the Termination clause.

Individual projects are governed by the term stated in their Quote.

Selynor Infrastructure and all Components are billed monthly and renew monthly by tacit agreement under the same terms, subject to any minimum commitment period stated in the relevant Component section and on the Quote.

Data Processing

Selynor and the Client undertake to keep confidential all information and documents concerning the other party, of any nature whatsoever, whether financial, technical, social or commercial, to which they may have had access in the course of performing the service.

The foregoing does not prevent Selynor from mentioning in its advertising, commercial documents or commercial offers all orders carried out, with the possibility of mentioning the Client’s company name and the purpose of the service, subject to the References clause. This possibility confers on Selynor no right whatsoever over the Client’s trademarks other than those mentioned above.

Where Selynor processes Client Data, it does so as a processor acting on the documented instructions of the Client, who remains the controller. Selynor may only be held liable in that capacity. Selynor will assist the Client, so far as reasonably possible, in responding to requests from data subjects and to obligations arising under applicable data protection law, in accordance with the Data Access and Export clause.

Personal data provided by the Client (email address, telephone number and similar) may be used by Selynor for communication purposes including newsletters and sales proposals. Personal data may be deleted at the Client’s request by email to privacy@selynor.com. Requests are processed within thirty (30) days.

This clause does not limit the disclosure obligations set out in the Selynor Domains section, which apply irrespective of confidentiality.

Data Access and Export

Client Data belongs to the Client. Although the Client holds no direct access to the systems in which it is stored, the Client may at any time submit a Request for an export of Client Data.

Selynor will provide the export in a commonly used machine readable format within ten (10) working days of the Request. One export per calendar quarter is provided at no charge. Additional exports are charged against available Care Hours or quoted separately.

Where an export is required to satisfy a data subject request or a legal obligation, Selynor will provide it within the timeframe required by applicable law and at no charge.

Selynor will not withhold Client Data on the grounds of a commercial dispute. Where an invoice is overdue, Selynor may suspend the Services in accordance with the Late Payment clause, but will still provide a Client Data export on Request.

This clause covers Client Data only. It does not cover the website itself, its source code, its design assets or its configuration, which remain governed by the Web Development terms, nor does it cover the transfer of a domain, which is governed by the Selynor Domains section.

Business Continuity

Where Selynor ceases trading, permanently discontinues the Selynor Infrastructure service, or terminates a Client for any reason other than a breach by the Client, Selynor will:

give the Client no less than sixty (60) days written notice where the cessation is planned;
provide a full export of Client Data at no charge;
initiate a change of registrant for any domain registered on the Client’s behalf, subject to the procedures of the registrar, the registry and ICANN, with the domain release fee waived;
release the website to the Client or to a provider nominated by the Client, at no charge, with the rights transfer fee and the release and migration fee waived;
provide a full export of mailbox contents under Selynor Email at no charge.

This clause applies only in the circumstances listed above. It does not create a right of exit in any other situation, and it does not apply where the Client is terminated for non payment or for breach of the Prohibited Uses clause.

Any minimum commitment period that has not yet run its course is waived where this clause applies.

Prohibited Uses

When using Selynor Services, you agree not to:

violate any state, federal or foreign laws or regulations;
infringe on any intellectual property rights, including copyright, trademark, patent or other proprietary rights, and including copy and graphics on the Selynor site and Selynor services;
publish, host, or transmit content that is defamatory, slanderous or trade libelous;
publish, host, or transmit content that is threatening or harassing;
publish, host, or transmit content that is discriminatory based on gender, sexual orientation, race, age or that promotes hate;
disclose the sensitive personal information of others;
distribute material that is or enables malware, spyware, adware, or other malicious code;
send spam or bulk unsolicited messages, whether through Selynor Email or any other channel;
interfere with, disrupt, or attack any service or network;
attempt to obtain, circumvent or use administrative access to any system operated by Selynor;
submit a Request whose execution would cause Selynor to breach any of the above.

Selynor may refuse to execute any Request that would breach this clause, and is under no obligation to explain the refusal beyond identifying the provision engaged.

Violation of any Prohibited Use entitles Selynor to suspend or terminate the Services immediately, without notice and without refund. Where the violation exposes Selynor or its infrastructure to legal or security risk, suspension may occur before notice is given.

Suspension or termination under this clause does not cancel any outstanding minimum commitment, which becomes immediately due.

Security

Selynor holds and is responsible for the security of all credentials, keys and administrative accounts relating to the Services, and applies the security measures described in Selynor Infrastructure.

The Client is responsible for the security of its own communication channels, including the email accounts and messaging accounts from which Requests are sent. A Request received from a Client’s registered contact is treated as authorised. The Client must notify Selynor immediately where a communication channel is compromised, or where a person previously authorised to submit Requests should no longer be able to do so.

Selynor is not liable for the execution of a Request that appeared to originate from an authorised Client contact where Selynor had not been notified of a compromise or a change in authorisation.

The Client must maintain with Selynor a current list of persons authorised to submit Requests.

Financial Terms

In consideration of the services provided, the Client agrees to pay Selynor any amount mentioned on the Invoice, in accordance with the terms specified in this document. The rates for these services are those mentioned on the paper or electronic Invoice, and are payable in United States dollars ($) according to the due dates specified.

Selynor does not issue quotations. The service and its price are agreed with the Client through the Written Exchange, and the Invoice records what was agreed. No signed document is necessary to validate the payment due under an Invoice.

Where the Client discusses a service through any provable channel, including email or messaging, and an Invoice is subsequently issued, payment of that Invoice in whole or in part confirms the Client’s agreement to the service, to the price, and to these payment terms and conditions.

Recurring services are billed monthly in advance. Selynor does not invoice recurring services annually.

Prices are exclusive of VAT, IVA, sales tax, withholding tax, and any other levy or duty, which is payable by the Client where applicable. Where the Client is required by law to withhold any amount, the Client shall gross up the payment so that Selynor receives the full invoiced sum.

All Selynor invoices are considered definitively accepted by the Client if they are not contested within seven (7) days of receipt, by registered letter or by email, detailing the reasons for the contestation. Contesting an invoice does not automatically extend or pause the payment deadline unless a written agreement is reached between both parties to temporarily suspend payment until the issue is resolved.

Selynor invoices, whether for one time payments or recurring charges, are issued to be paid within seven (7) days of issuance. It is the Client’s responsibility to be aware of this timeframe when accepting the terms or when requesting a service. If the Client requires an extension of the payment deadline, the request must be made upon receipt of the invoice and not once the invoice is overdue. A request made after the due date will be considered too late. Where a written agreement between the Client and Selynor extends the payment period, no penalties apply within the newly agreed timeframe.

Certain services carry a minimum commitment period, stated in the relevant section of these Terms and on the Invoice. Where a minimum commitment applies, the Invoice states the monthly price and the resulting total commitment in dollars.

Payment of the first Invoice for such a service confirms the Client’s acceptance of the full commitment, not only of the amount charged in that first month.

Where the Client cancels, or where the service is terminated for non payment or breach, before the minimum commitment has been satisfied, the balance of that commitment becomes immediately due and is invoiced in full.

Late Payment and Suspension

In the event of default or delay in payment beyond the agreed terms, late payment interest of 1.5% per month (18% per annum), or the maximum rate permitted by applicable law if lower, applies from the day after the due date and continues until Selynor receives confirmation of payment. A fixed recovery fee of $40 also applies to each overdue invoice.

The first three (3) days following the invoice due date are penalty free, allowing for delays caused by holidays, weekends or other personal reasons.

Late payment charges are settled after payment of the principal invoice, and a separate invoice detailing these charges will be sent to the Client.

Failure to pay within the agreed terms also results in the suspension of Selynor’s services until the payment issue is resolved. Because the Client holds no direct access, suspension means that Selynor will cease executing Requests and may take the website offline and suspend mailbox delivery. Suspension does not relieve the Client of the obligation to pay for the suspended period, and does not affect the Client’s rights under the Data Access and Export clause.

Selynor is under no obligation to renew a domain, mailbox or licence while an invoice is overdue, and is not liable for the expiry of any such item during a period of non payment.

Where Selynor is required to instruct a collection agency or legal counsel to recover an unpaid amount, the Client shall bear the reasonable costs of recovery.

Invoicing and Billing Authorization

Invoices for one time payments, including project fees, must be paid within seven (7) days unless otherwise agreed in writing. If the payment deadline is exceeded, the charges set out in the Late Payment clause apply.

For invoices with installment plans, each installment must be paid within seven (7) days of the scheduled due date. If a payment is delayed, late payment charges are calculated and reserved until the final payment is completed. A separate invoice detailing these charges will then be sent to the Client.

In the absence of any contestation made by the Client within seven (7) calendar days following receipt of an invoice, the invoice shall be deemed fully accepted and undisputed.

From the eighth (8th) day following invoice issuance, Selynor expressly reserves the right to collect the outstanding amount through any legally authorized payment method, including but not limited to manual billing, payment links, or direct invoicing via its payment processor such as Stripe, without requiring additional validation from the Client.

This right applies in particular where an invoice becomes past due and no written dispute has been raised by the Client within the allowed contestation period.

The Client acknowledges that this clause constitutes explicit authorization for Selynor to proceed with recovery of the unpaid amount in accordance with the agreed financial terms and applicable laws.

Subscriptions Renewal Cancellation

Many of our Services require an active paid subscription, including Selynor Infrastructure and any Component purchased separately. By using a Paid Service, you agree to pay the specified fees, which Selynor charges monthly in advance until you cancel.

To ensure uninterrupted service, Paid Services renew automatically each month. Unless you request cancellation before the end of the current billing cycle, the subscription renews and you authorize Selynor to invoice you or to use any payment mechanism on record to collect the then applicable fee and any taxes.

You may cancel at any time by contacting your Dedicated Account Manager or Care Support. Your subscription remains active until the end of the current billing cycle, and no partial refund is due for that cycle.

Cancellation does not release the Client from any minimum commitment period that has not yet been satisfied. The balance of that commitment becomes immediately due, as set out in the Financial Terms.

Cancellation of Selynor Infrastructure has consequences for any website built by Selynor. See the Web Development terms.

If your payment fails or Paid Services are otherwise not paid for on time, Selynor may cancel or revoke the Paid Services in accordance with the Late Payment and Suspension clause.

Selynor reserves the right to refuse service, cancel a subscription and cease providing the Services for any reason it deems appropriate, with a prorated refund.

Prorated means the unused portion of the current billing period only. Setup fees, project fees, domain fees, mailbox fees and any one time charges are excluded from proration and are non refundable.

Where Selynor exercises this right for a reason other than a breach by the Client, the Business Continuity clause applies and any outstanding minimum commitment is waived.

Selynor may change its fees. Material fee changes for existing recurring services take effect thirty (30) days after notice is sent to the Client by email. If you do not agree with a fee change, you may cancel the affected Paid Service before the change takes effect, subject to any minimum commitment period.

Domain pricing is governed by the Selynor Domains section.

Support

Services are offered “as is”, with no implied meaning that all Services will function exactly as the Client wishes or with all third party components and plugins.

Support is available to Clients holding an active Selynor Infrastructure plan that includes Selynor Care. Where a plan does not include Selynor Care, support may be purchased separately or priced per intervention.

Because Selynor already holds all administrative access under the Managed Service Model, no separate authorization from the Client is required for Selynor to access, troubleshoot or repair the Client’s systems.

The Client’s primary point of contact for all ongoing communication and for the submission of Requests, available by email, WhatsApp or Telegram based on the Client’s preference. The Dedicated Account Manager operates during standard business hours.

A direct email line for any urgent matter. Requests may be submitted at any time.

Each Selynor Care plan carries a response target, stated on the plan’s service page and on the Invoice. The response target is the maximum period within which Selynor will acknowledge and begin handling a Request. It is a response commitment, not a resolution commitment, and it does not mean a team member is available at all hours.

Resolution times depend on the complexity of the Request and the availability of the appropriate team member. Some Requests may require complex or custom work beyond the scope of what can reasonably be provided. Selynor reserves the right to determine which Requests and levels of support it can and cannot accept, and will inform the Client where a Request falls outside the plan.

Selynor maintains all systems it operates at current supported versions as part of Selynor Infrastructure.

Selynor Obligations

Selynor undertakes to do its utmost to carry out the services ordered by the Client, but accepts no obligation to meet deadlines unless otherwise agreed in writing. Performance of the work is subject in particular to the provision by the Client of the information required to complete the order.

Selynor cannot be held responsible for the loss of documents required for the execution of the services ordered. The Client must send copies only, and must not send original documents of irreplaceable value.

Selynor’s total liability under this agreement, whatever the cause, shall not exceed the total amounts paid by the Client under the contract in the twelve (12) months preceding the event giving rise to the claim.

Selynor shall not be liable for indirect, incidental, special or consequential loss, including loss of profit, loss of revenue, loss of data, or loss of business opportunity.

Where a third party instructed by the Client modifies code developed by Selynor, Selynor is released from liability for any malfunction arising from those modifications.

This limitation does not affect SLA Credits issued under the Selynor Hosting section, which are governed exclusively by that section, nor the Client’s rights under Data Access and Export and Business Continuity.

Selynor may collaborate with independent contractors authorized to use its name, image and brand identity when providing services to Clients.

Where a deliverable is created and invoiced by an independent contractor, Selynor acts solely as a billing and payment facilitation entity. All liability relating to the functionality, structure, security, performance, quality, delivery and evolution of that deliverable rests exclusively with the contractor. Selynor assumes full contractual responsibility only for services it directly provisions, controls, delivers and invoices.

Selynor does not guarantee its ability to provide, maintain or continue any service that depends, directly or indirectly, on a third party deliverable, and reserves the right to refuse, suspend or discontinue such a service at its sole discretion without this constituting a breach of contract.

The invoicing entity is stated on every invoice. The Client is responsible for verifying the invoicing entity and the scope of liability attached to each service, and may request written clarification prior to engagement.

Client Obligations

The Client shall supply all text content in electronic format (Word, PowerPoint or email file). Audio and video material shall be supplied in digital format.

The data sent must be final versions. Any Request to modify content already integrated will be billed by the hour at a rate of $50 per hour spent, or charged against available Care Hours.

The Client undertakes to cooperate actively with Selynor by providing the information necessary to carry out the commissioned work. In the event of non compliance with this commitment, Selynor reserves the right to terminate the service after three (3) written reminders sent by email or post, and three (3) months from acceptance of the Quote. Selynor may then invoice all work completed to date, plus a termination fee equal to 30% of the remaining contract value.

Selynor executes Requests as submitted. The Client is responsible for the accuracy and completeness of every Request, including content, contact details, pricing, product information and legal notices published on its behalf.

Selynor is not liable for loss arising from a Request that was executed as submitted but was incorrect, incomplete or based on inaccurate information supplied by the Client. Where Selynor identifies an apparent error in a Request, it will seek clarification before proceeding, but is under no obligation to verify the substance of the Client’s instructions.

The Client guarantees that its activity is legal and that the activities presented on the communication media set up by Selynor comply with legislation.

The Client guarantees that it owns all rights to all elements provided to Selynor as part of the project, including trademarks, images, text content, concepts and contact lists for emailing.

The Client is solely responsible for the editorial content of its communication media, notwithstanding the fact that the content is published by Selynor on the Client’s instruction.

The Client agrees to release Selynor from any liability concerning the services or information, signs, images, graphics, sounds or any other multimedia data it makes available to users. In particular, the Client shall be solely liable for any act of counterfeiting, parasitism or infringement of intellectual property rights, and more generally for any direct or indirect material or physical injury caused by the use of the services. The Client shall be responsible for any dispute arising between itself and any third party to the present contract. Should Selynor nevertheless be held liable by a judicial authority, the Client undertakes to indemnify Selynor for any loss resulting from a fault on the Client’s part.

The Client must maintain open and responsive communication throughout the duration of the project. Selynor schedules its production work based on an internal timeline, and delays in communication can compromise the delivery and quality of the service.

Once Selynor sends a first message via a messaging app such as WhatsApp, the Client has seven (7) calendar days to reply. If there is no response, a second message will be sent by email, with a fourteen (14) calendar day response window.

These messages may be casual and not directly related to the ongoing project. They are not reminders, simply regular messages that remained unanswered.

If both messages go unanswered, Selynor reserves the right to act without prior notice or Client approval, choosing one of the following options:

pause the project indefinitely, or
terminate the project entirely.

In the case of termination, no refund is issued for the remaining amount. Selynor may, at its discretion, offer to transfer the remaining balance to another service.

The Client undertakes to pay all invoices on time.

Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disaster, fire, flood, earthquake, epidemic, war, civil unrest, terrorism, strike, government action, sanctions, changes in law, failure of telecommunications or internet infrastructure, datacentre outage, or failure of an upstream supplier, registrar, registry or email provider.

The affected party shall notify the other as soon as reasonably practicable. Where such an event continues for more than sixty (60) consecutive days, either party may terminate the affected service on written notice. Payment obligations for services already delivered are not suspended by this clause.

Termination

Either party may terminate a recurring service by giving written notice before the end of the current billing cycle. The service remains active until the end of that cycle and no partial refund is due for the cycle in progress.

Termination does not release the Client from any minimum commitment period that has not yet been satisfied, except where the Business Continuity clause applies.

Selynor may terminate any service immediately on written notice where the Client fails to pay an invoice more than thirty (30) days after its due date, breaches the Prohibited Uses clause, or breaches any material term and fails to remedy the breach within fourteen (14) days of written notice.

On termination for any reason, all sums invoiced or accrued become immediately due, work in progress is invoiced at the stage reached, and the Services cease at the end of the paid period.

On termination, the Client may submit a final Request for an export of Client Data, which Selynor will provide in accordance with the Data Access and Export clause. Selynor retains Client Data for thirty (30) days following termination, after which it may be permanently deleted.

Domains held by Selynor are not released on termination. Release is governed exclusively by the Selynor Domains section.

The following survive termination: Data Processing, Data Access and Export, Confidentiality, Transfer of Ownership, Intellectual Property Rights, the Web Development ownership and transfer terms, the Selynor Domains registrant and disclosure terms, Limits of Liability, outstanding payment obligations, Governing Law and Jurisdiction.

Notices

Notices to Selynor must be sent to house@selynor.com and, for data protection matters, to privacy@selynor.com. Notices to the Client are sent to the email address on file.

Notice sent by email is deemed received on the next working day following transmission, unless the sender receives a delivery failure notification. It is the Client’s responsibility to keep contact details current and to inform Selynor promptly of any change.

Severability

If any provision of these Terms is held invalid, illegal or unenforceable by a court or competent authority, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions continue in full force and effect.

Governing Law

These Terms and any dispute or claim arising out of or in connection with them, including non contractual disputes, are governed by the laws of the State of Delaware, United States of America, without regard to conflict of law principles.

The parties submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and the Client waives any objection to that venue on grounds of inconvenient forum.

Before commencing proceedings, the parties agree to attempt to resolve the dispute in good faith by written negotiation for a period of thirty (30) days.

This clause does not apply to domain name disputes governed by ICANN’s Uniform Domain Name Dispute Resolution Policy, which are handled as set out in the Selynor Domains section.

Referral Program

The referral program is open to existing Clients, meaning individuals or entities who have previously purchased one of our products.

Referred individuals must be new clients who have not previously made a purchase. They are validated once they have accepted a Quote and paid in full for the service. Referrals from the same household or IP address are disqualified unless agreed beforehand, and self referrals or any fraudulent activity lead to disqualification from the program.

Once the referred individual has been validated, payment is issued by bank transfer. Depending on the country, payment may be processed through Western Union.

Payment is made within seven (7) to fourteen (14) days after the referred individual has been validated.

Where the referrer chooses store credit or a discount instead of a cash payment, it is applied within seven (7) days of validation and carries a bonus of 30% of the total payment value. For example, a referral earning $150 in cash is worth $195 in store credit.

All referral amounts are denominated and paid in United States dollars ($).

Any violation of any provision of these Terms of Service, including but not limited to making false statements or engaging in prohibited conduct, leads to the automatic blockage of the referral payment.

General Services Terms

Selynor does not issue quotations. The service to be provided, its scope and its price are agreed with the Client through the Written Exchange, using whichever channel the parties are already using, including email, WhatsApp and Telegram.

The Invoice records what was agreed and is the definitive document for the engagement. The Client must review the Invoice before paying it. Payment of the Invoice, in whole or in part, confirms that the Client accepts the service described, accepts the price, has no outstanding questions, and accepts all terms and conditions set out in this document.

Anything not raised in the Written Exchange before the Invoice is issued is not within the scope of the service.

Where the scope was not specified in the Written Exchange, Selynor determines the specifications independently. Selynor will confirm the chosen specifications to the Client in writing before work begins, and the Client has three (3) working days to object in writing. In the absence of an objection within that period, the specifications are deemed accepted.

Once the service has been paid for in full by the Client, Selynor transfers to the Client its intellectual property rights in the work carried out on the Client’s behalf, including creation, identifiers, source code and databases, except where these General Terms or the applicable service specific terms provide otherwise.

This clause does not apply to websites or to domain names. Ownership of any website built by Selynor is governed exclusively by the Web Development terms, and registrant rights in any domain are governed exclusively by the Selynor Domains section. Under those terms Selynor retains ownership regardless of the method of payment or the fact that payment has been made in full.

The Client authorizes Selynor to display on its own communication media, including its website, brochures and social media, the elements identifying the Client, including company name, logo and project visuals, for reference purposes, as set out under Data Processing.

The Client may withdraw this authorization by paying a one time privacy fee of $700, after which the engagement is kept entirely private and no identifying element is displayed.

This clause does not affect Selynor’s obligation to disclose the Client’s identity and contact details under the Selynor Domains section, which applies irrespective of any privacy fee paid.

Selynor works with partners. A partner may resell Selynor’s services under its own name, deliver services alongside Selynor, or introduce Clients to Selynor. The Client accepts that a partner may be involved in the provision of the service and that this involvement does not alter these Terms.

Where Selynor issues the Invoice, Selynor is the Client’s counterparty and remains responsible for the service it delivers. Where a partner issues the Invoice, the Third party contractors and independent invoicing clause applies and the partner is the Client’s counterparty.

A partner reselling Selynor’s services must pass these Terms through to its own clients in full. Selynor’s rights over any website, domain or other asset it provides apply in the same way to a partner’s client as to a direct Client of Selynor, irrespective of who issued the Invoice. A partner has no authority to vary these Terms, to waive a fee, or to grant a right that these Terms reserve to Selynor.

The Client authorizes Selynor and its partners to display, on their own communication media, the elements identifying the Client and the work carried out, for reference purposes, on the same basis as set out under References.

Where the Client has paid the privacy fee under References, that withdrawal of authorization extends to Selynor’s partners, and Selynor will ensure that no partner displays any identifying element of the engagement.

Partners are bound by confidentiality obligations no less protective than those set out in the Confidentiality clause.

To commence any project, the Client must provide Selynor with detailed and exhaustive requirements through the Written Exchange. Using this information, Selynor confirms the specifications and issues the Invoice, which together serve as the definitive record for the project. Any aspect not explicitly agreed in the Written Exchange before the Invoice is issued, whether raised in an initial enquiry, in requirements, or verbally, is not considered within the project scope.

In the absence of specific details, Selynor exercises its technical and functional expertise to make decisions. Those decisions are confirmed to the Client in writing and are deemed agreed unless the Client objects in writing within three (3) working days.

Where deemed necessary, Selynor presents mock-ups of the deliverable to the Client for evaluation. Mock-ups are developed within the agreed timeframe, with a maximum of three (3) rounds of revisions per mock-up unless otherwise agreed. Additional revisions are chargeable, and Selynor will confirm the additional cost in writing and obtain the Client’s agreement before carrying them out. Following approval of the mock-ups, any alteration request is treated as new work, confirmed in writing and invoiced separately.

Where the Client initially approves work completed by Selynor during the engagement but subsequently reverses that decision, the additional work required is treated as new work. Selynor will confirm the cost in writing and obtain the Client’s agreement before carrying it out, and will invoice it separately.

Likewise, any new request or objection raised during the engagement that deviates from what was agreed in the Written Exchange is treated as new work on the same basis.

Selynor is under no obligation to begin any additional work before the Client has agreed to it in writing.

Where Selynor provides the Client with a work schedule, that schedule is provisional. It takes the following factors into account:

Client response time. The schedule assumes the Client responds promptly to all communication from Selynor, including email, calls, WhatsApp and other channels. A response time of less than two (2) working days is expected across all channels.

Revision rounds. The schedule accounts for a maximum of three (3) rounds of revisions per deliverable, allowing for adjustments and refinements within a reasonable scope.

Any delay in delivering essential content compared to the agreed schedule, whether communicated verbally or in writing, affects the overall duration of the project.

The Client cannot lodge complaints regarding late delivery where the entirety of the required content has not been provided within the original timeframe. This clause emphasises the mutual responsibility for adhering to agreed schedules and ensuring timely collaboration.

Both parties agree to maintain the confidentiality of all proprietary information disclosed during the course of the agreement, including but not limited to trade secrets, business plans and customer data.

This obligation does not restrict Selynor’s right to reference the Client publicly as set out under Data Processing and References, nor Selynor’s disclosure obligations under the Selynor Domains section.

Creative assets developed by Selynor during the engagement, including ad creatives, marketing copy and design elements produced for marketing campaigns, shall be owned by the Client once the corresponding Invoice has been paid in full. The Client grants Selynor a non exclusive, royalty free licence to use these assets solely for the purpose of fulfilling the obligations outlined in this agreement.

This clause does not apply to websites, nor to any design, layout, template, code or asset forming part of a website built by Selynor. Those remain the property of Selynor under the Web Development terms.

During the engagement and for a period of thirty (30) days thereafter, Selynor will not run paid advertising campaigns for a direct competitor of the Client within the same national market and the same product category.

This restriction applies to paid advertising campaign management only. It does not apply to web development, hosting, infrastructure, domains, email, design, SEO or any other service. The Client acknowledges that Selynor works with multiple clients across all sectors and that this clause does not create any wider exclusivity.

During the engagement and for a period of six (6) months thereafter, Selynor agrees not to solicit or hire any employee or client of the Client.

The Client agrees, for the same period, not to solicit or hire any employee or contractor of Selynor. Where the Client does so, the Client shall pay Selynor a fee equal to 30% of that person’s gross annual compensation.

Selynor Infrastructure

Selynor Infrastructure is the recurring managed subscription under which Selynor provides and operates every service it delivers. It is sold as a package. Depending on the plan purchased, the package includes some or all of the following Components:

Selynor Hosting
Selynor Domains
Selynor Email
Selynor Care, where the plan includes it
system updates, security patching, backups and performance maintenance

The exact composition of a plan, the number of Care Hours included, the support response target, and the quantity of domains and mailboxes covered are stated on the Invoice and at selynor.com/infrastructure.

Any Component may also be purchased on its own, outside a full package.

A Component purchased separately is governed by its own section of these Terms and by the Managed Service Model, exactly as if it had been purchased inside a package. Purchasing a Component separately does not create a different service, a different level of access, a different billing basis, or a different set of rights.

For the avoidance of doubt, a domain purchased outside a package is governed by the Selynor Domains section, whatever its extension. A mailbox purchased outside a package is governed by the Selynor Email section. Hosting purchased outside a package is governed by the Selynor Hosting section.

Where Selynor builds a website, the Web Development terms require an active Selynor Infrastructure subscription covering hosting and maintenance for that website, for as long as the website remains live.

That requirement applies to websites built by Selynor only. Purchasing a Component separately, where Selynor has not built a website for the Client, does not trigger it.

All Selynor Infrastructure plans and all Components, whether purchased inside a package or separately, are billed monthly in advance. Selynor does not invoice these services annually.

Certain Components carry a minimum commitment period arising from the underlying supplier or registry. Where a minimum commitment applies, it is stated in the relevant Component section and on the Invoice.

The Client may submit a Request to add or remove a Component, or to change plan. Additions take effect on the next billing cycle unless otherwise agreed. Removals take effect at the end of the current billing cycle and remain subject to any minimum commitment period applying to the Component removed.

Selynor Hosting

Selynor Hosting is a Component of Selynor Infrastructure. It may be included in a package or purchased separately, and these terms apply in both cases.

Selynor Hosting is provided as a fully managed service. The Client is not supplied with server access, control panel access, FTP access or database access. All hosting operations are carried out by Selynor on Request.

The following applies:

Selynor holds full access to the Client’s website and database for the purpose of hosting, operating and backing up the Client’s content.
Selynor performs regular backups as part of Selynor Infrastructure. A copy of a backup may be requested at any time in accordance with the Data Access and Export clause.
In order to address security vulnerabilities, Selynor will notify the Client and then apply an upgrade or remove malicious code. Where a vulnerability is being actively exploited, Selynor may act first and notify immediately afterwards.
Selynor may scan data and content to compile aggregated and anonymized statistics for internal use, to optimize the performance and security of the service.
Client Data and content belong to the Client. The Client grants Selynor a worldwide, royalty-free, and non-exclusive licence to copy and store that data and content only to the extent necessary to operate the service.

For sites hosted by Selynor, the goal is 100% uptime, meaning all sites available 24/7/365. Where that goal is not achieved, the following applies:

Selynor guarantees a 99.9% uptime SLA.
No hard limits are placed on traffic, visits or bandwidth. Should a site experience a spike in traffic, whether human or automated, the site may experience performance problems or downtime. Selynor will notify the Client and propose an upgrade to higher resources, and the SLA does not apply in that case.
Should the SLA not be met during a calendar month, the Client is entitled to an SLA Credit. The Client must request the credit by email within thirty (30) days of the end of the month in question. Credits are valued at 5% of the monthly hosting charge for each full hour of downtime beyond the SLA and will not exceed 100% of the hosting charge for that month. Downtime is determined by Selynor’s monitoring tools.
The SLA applies to human errors by Selynor’s team and by employees or contractors of any third party service provider used to supply the hosting service.
The SLA does not apply to downtime outside Selynor’s control, including problems resulting from third party code, incorrect Client instructions, or events covered by the Force Majeure clause.

SLA Credits are the sole and exclusive remedy for failure to meet the uptime guarantee.

Hosting is billed monthly in advance until cancellation. Selynor may adjust hosting prices. Material price changes take effect thirty (30) days after notice is sent by email. Clients may cancel before the change takes effect if they do not agree with the new price, subject to the Web Development terms where a Selynor built website is involved.

Selynor Domains

Selynor Domains is a Component of Selynor Infrastructure. It may be included in a package or purchased separately, and these terms apply in both cases and to every domain extension, without exception.

Domain names used for Client websites and services are registered and held in the name of Selynor as the Registered Name Holder. Selynor is the registrant of record. The Client is granted a licence to use the domain for the duration of an active subscription, and does not hold ownership of, or registrant rights in, the domain.

This applies to every domain registered by Selynor on the Client’s behalf, whether the domain was proposed by Selynor or requested by the Client, whether it forms part of a package or was purchased separately, and regardless of whether the domain incorporates the Client’s business name or trademark.

The Client may acquire the domain by requesting a release from Selynor in writing, subject to the domain release fee set out below.

Selynor registers and administers domains through Cloudflare Registrar. Selynor may change registrar at any time without notice, provided the service to the Client is not interrupted.

Every domain registered by Selynor is subject to the registrar’s domain registration agreement, the policies of the relevant registry, and the policies of ICANN, including the Uniform Domain Name Dispute Resolution Policy and the Transfer Policy. Those policies are incorporated into this agreement by reference and apply to the Client’s use of the domain.

The Client agrees to comply with all applicable sections of the registrar’s agreement as if the Client were a party to it. Where the registrar’s terms and these Terms conflict, the registrar’s terms prevail, and Selynor is not liable for any consequence arising from that precedence.

The Client acknowledges that ICANN, registry and registrar policies apply irrespective of these Terms and may require Selynor to take action in relation to a domain, including suspension, transfer, deletion or disclosure, without the Client’s consent and without liability to Selynor.

Domains registered through Selynor’s registrar must use the registrar’s assigned nameservers. Custom or third party nameservers are not available.

All DNS records are configured and maintained by Selynor. The Client submits DNS changes as a Request and does not hold registrar or DNS access.

Where a Client requirement depends on external nameservers or on a DNS configuration the registrar does not permit, Selynor will inform the Client and, where possible, propose an alternative. Selynor gives no guarantee that such a requirement can be met.

Not every domain extension is available through Selynor’s registrar. Internationalized domain names using non Latin characters are not supported, and contact information must use standard characters.

Where a required extension is unavailable, Selynor may register the domain through an alternative registrar, in which case the terms of that registrar apply, or may propose an alternative extension. Selynor gives no guarantee that a specific extension can be obtained.

Certain extensions, in particular country code extensions, impose local presence, residency or documentary requirements. Where Selynor cannot satisfy those requirements as registrant, the domain cannot be registered under this service.

All domain operations are carried out by Selynor on Request, including registration, renewal, DNS changes, contact updates, redirection and email routing.

Selynor may refuse a Request that would breach the registrar’s terms, registry policy, ICANN policy or the Prohibited Uses clause.

The Client must supply accurate and complete information for any domain registered on its behalf, and must inform Selynor promptly of any change.

The Client acknowledges and agrees that Selynor may be required to disclose the Client’s identity and contact details, within seven (7) calendar days, to any party providing reasonable evidence of actionable harm arising from the use of a domain, and to ICANN, the registry, the registrar of record, law enforcement or a court, where required by policy or by law.

This disclosure obligation applies notwithstanding the References clause, the Confidentiality clause, and any privacy fee paid by the Client. Selynor cannot withhold this disclosure and is not liable for making it.

As Registered Name Holder, Selynor is liable to the registrar and to third parties for harm arising from the use of a domain licensed to the Client.

The Client shall indemnify and hold Selynor harmless against all claims, damages, costs and expenses, including reasonable legal fees, arising from the Client’s use of a domain, from the content published under it, from any infringement of a third party’s rights, and from any breach by the Client of the registrar’s terms, registry policy or ICANN policy.

The Client warrants that, to the best of its knowledge, neither the registration nor the use of any domain registered on its behalf infringes the rights of a third party, and that it holds all necessary rights in any name, brand or trademark it asks Selynor to register.

Where a third party disputes a domain registered by Selynor on the Client’s behalf, Selynor is the named respondent in any UDRP proceeding because Selynor is the registrant of record.

The Client shall cooperate fully and promptly with Selynor in responding to any such dispute, including providing evidence of its rights in the name, and shall bear all costs of the proceeding, including panel fees and legal fees.

Selynor may, at its sole discretion, suspend the domain, decline to defend the proceeding, or comply with any decision of an administrative panel, court or competent authority, without liability to the Client and without refund. Where Selynor considers that defending a dispute exposes it to unreasonable risk or cost, it may surrender the domain.

The Client acknowledges that the outcome of a domain dispute is determined by ICANN policy and by the panel or court seised of it, and is outside Selynor’s control.

Domains are billed monthly in advance, either as part of a Selynor Infrastructure plan or as a separate monthly charge where the domain is purchased on its own. Selynor does not invoice domains annually.

The monthly price of a domain depends on its extension and is stated on the Invoice. Extensions carry materially different underlying costs, and no single monthly price applies across all extensions.

Because a domain registration is acquired from the registry for a minimum period of one year, the Client commits to a minimum term of twelve (12) consecutive monthly payments per domain, per registration year. The Invoice states the monthly price and the resulting total twelve month commitment in dollars, and payment of the first monthly Invoice confirms acceptance of that full commitment.

The commitment renews for a further twelve (12) months on each anniversary of the registration, unless the Client gives written notice at least thirty (30) days before that anniversary.

Where the Client cancels, or where the service is suspended or terminated for non payment or breach, before the twelve monthly payments for the current registration year have been made, the balance of that commitment becomes immediately due and is invoiced in full.

Selynor undertakes to maintain its own margin on the monthly price for ten (10) years from the initial registration date. Where the registry, the registrar or ICANN increases its wholesale price or fees, the increase is passed through to the Client at cost with thirty (30) days notice.

Where the Client’s subscription lapses or is terminated, Selynor is under no obligation to renew a domain and may allow it to expire. Selynor will notify the Client no less than thirty (30) days before a domain is allowed to lapse.

Domain registration, renewal, transfer, release and redemption fees are non refundable under all circumstances.

The Client may request in writing that a domain be released and transferred to another registrar or to the Client’s own registrar account.

A domain release is subject to a fee of $125 per domain. The fee covers the change of registrant, the unlocking of the domain and the provision of the authorization code.

Release takes effect only once the release fee has been paid in full, all outstanding invoices and any unsatisfied minimum commitment have been settled, and Selynor has confirmed the release in writing.

The Client acknowledges that a release is subject to the procedures of the registrar, the registry and ICANN, including any mandatory lock period following registration, transfer or a change of registrant details, and that Selynor cannot accelerate those procedures.

Where the domain is attached to a website built by Selynor, release of the domain does not release the website. Website release is governed separately by the Web Development terms and carries its own fees.

The domain release fee is waived where the Business Continuity clause applies.

Selynor Care

Selynor Care is a Component of Selynor Infrastructure. It may be included in a package or purchased separately, and these terms apply in both cases.

Selynor Care is an hour based maintenance retainer that ensures the ongoing health, security and performance of the Client’s digital assets.

Each plan includes a defined number of monthly Care Hours. Of these, a minimum of one (1) hour is reserved exclusively for general system updates, security patches and performance optimization. This allocation is mandatory and cannot be reassigned. It ensures the Client’s assets remain protected, current and performant at all times.

The Client acknowledges that the mandatory hour is drawn from the plan’s total allocation, not added to it. On a plan of two (2) Care Hours, one (1) hour remains available for the Client’s own Requests. The number of Care Hours included in each plan is stated on the Invoice and at selynor.com/infrastructure.

The remaining hours are available for any work the Client requires, including content updates, design adjustments, structural modifications, troubleshooting and consultation.

Each time the Client submits a Request, Selynor provides a clear estimate of the hours required. The Client then decides whether to allocate available hours toward that Request. No work beyond the mandatory system maintenance is performed without the Client’s explicit approval. If a Request exceeds the remaining available hours for the period, Selynor will notify the Client and present the options before any additional work is undertaken.

Unused Care Hours do not carry over to the following month unless the plan expressly states otherwise.

Where a plan states a support response target, that target applies to Requests submitted through Care Support and is governed by the Support section.

Selynor Care is billed monthly in advance. It may be cancelled at any time unless a specific commitment period applies, in which case the terms of that commitment apply and any unsatisfied balance becomes immediately due.

Where a website is subject to the Web Development terms, cancellation of Selynor Care does not remove the requirement to maintain an active Selynor Infrastructure subscription covering hosting and maintenance for that website.

By subscribing to Selynor Care, the Client acknowledges and agrees that Selynor is responsible for the maintenance and management of the specified aspects of its assets as covered by the plan. The mandatory system maintenance hour ensures a baseline level of protection at all times.

All content additions, modifications and adjustments fall within allocable hours. This work focuses on managing and updating existing information or assets and does not include adding new functionalities or features, which are priced separately, confirmed in writing and invoiced.

Examples include, but are not limited to, adding or editing text, replacing or updating images, modifying pages, managing products or services, updating contact information, and reorganising menus or navigation.

Where a Client’s plan does not include Selynor Care, Selynor’s obligations are limited to the mandatory system maintenance included in Selynor Infrastructure. Selynor will not be liable for any issue that active Selynor Care coverage would have addressed. By declining Selynor Care, the Client acknowledges being informed of the potential risks and agrees to accept that limitation.

Selynor Email

Selynor Care, marketed as Premium Care, is a Component of Selynor Infrastructure. It may be included in a package or purchased separately, and these terms apply in both cases.

Premium Care is an hour based maintenance retainer that ensures the ongoing health, security and performance of the Client’s digital assets.

The remaining hours are available for any work the Client requires, including content updates, design adjustments, structural modifications, troubleshooting and consultation.

For detailed information about maintenance features, refer to the Selynor Infrastructure service page at selynor.com/infrastructure.

Unused Care Hours do not carry over to the following month unless the plan expressly states otherwise.

Premium Care is billed monthly in advance. It may be cancelled at any time unless a specific commitment period is defined in the Quote, in which case the terms of that commitment apply.

Where a website is subject to the Web Development terms, cancellation of Premium Care does not remove the requirement to maintain an active Selynor Infrastructure subscription covering hosting and maintenance for that website.

By subscribing to Premium Care, the Client acknowledges and agrees that Selynor is responsible for the maintenance and management of the specified aspects of its assets as outlined in the service agreement. The mandatory system maintenance hour ensures a baseline level of protection at all times.

Where a Client’s plan does not include Premium Care, Selynor’s obligations are limited to the mandatory system maintenance included in Selynor Infrastructure. Selynor will not be liable for any issue that active Premium Care coverage would have addressed. By declining Premium Care, the Client acknowledges being informed of the potential risks and agrees to accept that limitation.

Web Development

Selynor undertakes to provide the Client with a range of web development services, including but not limited to website design, front-end and back-end development, responsive design implementation, e-commerce functionality integration, and website maintenance and support.

Websites developed by Selynor are designed to function correctly on the latest versions of Edge, Firefox, Chrome and Safari browsers, with differences in rendering possible. While Selynor strives for compatibility, it cannot be guaranteed across all browsers and mobile devices. Selynor also cannot guarantee immediate appearance in search engine results or specific search engine rankings.

Selynor will rectify any bug or malfunction reported by the Client within one month of the website going live. Requests for changes beyond this period are treated as new work. Selynor will confirm the cost in writing and obtain the Client’s agreement before carrying them out, and will invoice them separately.

Every website built by Selynor carries the mark “Powered by Selynor” in its footer, linking to selynor.com. The mark forms part of the website and is a condition of the service.

The mark may not be removed, hidden, obscured, restyled to reduce its visibility, or altered in any way. Because Selynor holds all administrative access under the Managed Service Model, any attempt to remove or conceal the mark constitutes a breach of these Terms, and Selynor may restore it without notice.

The Client may have the mark removed permanently by paying a one time fee of $500. Removal takes effect once the fee has been paid in full and Selynor has confirmed removal in writing.

The mark removal fee is separate from, and additional to, the rights transfer fee and the release and migration fee. Paying either of those fees does not remove the mark, and the mark remains in place following a rights transfer unless the mark removal fee has also been paid.

Every website built by Selynor must be maintained under Selynor Infrastructure. Subscription to Selynor Infrastructure is a condition of the web development service, not an optional add-on. Selynor will not commence, deliver, or continue work on a website that is not covered by an active Selynor Infrastructure subscription, and the subscription must remain active for as long as the website remains live.

All maintenance services are governed by the Selynor Infrastructure terms. Maintenance needs that fall outside standard Selynor Infrastructure coverage are priced separately, confirmed in writing, and any additional terms applying to them are stated at that time. Full details are available at selynor.com/infrastructure.

If the Selynor Infrastructure subscription lapses or is cancelled, Selynor reserves the right to cease executing Requests, suspend support, take the website offline, and remove it from its servers.

Selynor furnishes and operates the hosting for every website it builds. By engaging Selynor for website creation, the Client agrees that the website will be hosted exclusively on Selynor Hosting, as part of Selynor Infrastructure, for the entire life of the website. The Client may not host, mirror, copy, or move the website to any other hosting provider, whether during the project or after delivery. This is a condition of the service.

Selynor will not commence website creation until the hosting plan has been purchased through Selynor Infrastructure.

Hosting and domains are purchased, configured and administered by Selynor on the Client’s behalf under the Managed Service Model. The Client does not purchase or manage hosting or domains directly, and is not provided with control panel or registrar access. Domains are governed by the Selynor Domains section.

If web development work begins before hosting and domains have been invoiced, Selynor reserves the right to require the Client to begin paying for hosting and domains at any point Selynor considers necessary.

All websites built by Selynor remain the property of Selynor. This applies without exception to websites paid for as a one time project and to websites paid for under a monthly subscription. The Client purchases the use of the website, not ownership of it. Payment in full for a one time project does not transfer copyright, source code, design assets, or any other proprietary right in the website to the Client.

Selynor holds all administrative access to the website at all times as part of the Managed Service Model. The Client is not granted administrative access, and no obligation to grant access arises, because access never leaves Selynor.

The Client may acquire full rights to the website by requesting a rights transfer from Selynor in writing. A rights transfer is subject to a separate fee, set by Selynor on a case by case basis according to the scope and complexity of the website, and confirmed to the Client in writing before it becomes payable. The transfer takes effect only once that fee has been paid in full and Selynor has confirmed the transfer in writing. Until that point, ownership remains with Selynor in all circumstances.

Selynor reserves the right to remove access to and delete any website it owns, subject to the Data Access and Export clause.

Ownership of the website is separate from ownership of Client Data. Client Data belongs to the Client and is governed by the Data Processing and Data Access and Export clauses. Selynor accesses Client Data only where required to deliver, maintain or support the service, or to execute a Request, and does not use it for any other purpose.

Websites built by Selynor cannot be moved to another server, hosting provider or platform. This applies to every website Selynor builds, whether paid for as a one time project or under a monthly subscription, and it applies for the full life of the website. Completion of the project, payment in full, or the passage of time does not create any right for the Client to take the website elsewhere.

The only route by which a website may leave Selynor Hosting is a completed rights transfer as set out under Ownership and Access. Once the rights transfer fee has been paid in full and Selynor has confirmed the transfer in writing, the Client may request release of the website, subject to a release and migration fee of $500. This fee covers export of the website and handover to the Client or to the Client’s new provider.

Release of the website does not include release of the domain, which is charged separately under the Selynor Domains section.

Requests to move a website where no rights transfer has been completed will be refused.

This clause is subject to the Business Continuity clause.

Websites created by Selynor cannot guarantee specific results such as increased orders or conversions. For such results, Clients are advised to explore Selynor’s marketing services.

Design Services

Selynor commits to delivering comprehensive design services to the Client. These services encompass, but are not limited to, graphic design, UI/UX design, branding, logo design, print design and design consulting.

Design services provided by Selynor are tailored to meet the specific requirements agreed with the Client through the Written Exchange. Whether adapting for an Instagram post, a Facebook banner or any other format, the design specifications, including format, size variations and the provision of source files, must be communicated by the Client in writing before the Invoice is issued.

Specifications raised after the Invoice is issued are treated as new work.

Where a delivered file does not match the specifications agreed in writing before invoicing, for example a file that is not exported in printable format or is delivered at an incorrect size, Selynor will correct and redeliver it at no charge. This warranty does not cover changes to specifications requested after delivery, which are priced separately, confirmed in writing and invoiced.

Upon payment in full, the Client is granted complete copyright ownership of the design, and the deliverable files are supplied to the Client directly. Selynor guarantees that no design will be reused or repurposed for another client without explicit permission, ensuring the Client holds exclusive rights to the design.

This clause does not apply to any design, layout, template or visual asset forming part of a website built by Selynor. Those remain the property of Selynor under the Web Development terms, regardless of whether they were produced as part of a design engagement.

Design services aim to create visually compelling and effective materials, but specific outcomes such as increased orders or conversions cannot be guaranteed. Achieving such results requires a strategic approach extending beyond design alone, and Selynor’s comprehensive marketing services are recommended to maximise the impact of design work.

Search Engine Optimization

Selynor agrees to provide SEO services to the Client, which may include but are not limited to keyword research, on page optimization, off page optimization, content optimization and technical SEO audits.

All SEO strategies, recommendations, reports and off page assets developed by Selynor during the engagement shall be owned exclusively by the Client.

This clause does not extend ownership of the website itself, nor of any code, template, layout or on page implementation forming part of a website built by Selynor. Those remain the property of Selynor under the Web Development terms.

Selynor agrees to provide regular performance reports to the Client, outlining key metrics and KPIs relevant to the SEO campaigns. Reports include, but are not limited to, data on organic traffic, keyword rankings, backlink profile and website visibility.

Performance reports are provided monthly by email, with the exact schedule mutually agreed by both parties.

Where additional expenses are required for SEO projects due to unforeseen circumstances or changes in scope, Selynor will inform the Client and seek prior approval for such expenses before implementation.

The Client understands and accepts that the agreed budget does not guarantee the achievement of specific outcomes such as increased website traffic, higher search engine rankings or improved conversion rates. SEO results vary depending on factors such as industry competitiveness, algorithm changes and website optimization efforts.

Adjustments may be necessary due to changes in search engine algorithms or other influential factors. Where current tactics do not yield the expected outcomes, Selynor prioritises open communication with the Client, revising strategy or extending deadlines in pursuit of optimal results.

Where the Client enters into a specific contract with Selynor for the purpose of achieving a defined ranking position on Google for a designated keyword or set of keywords, Selynor commits to the target defined in that contract.

A ranking commitment contract is agreed in writing before the first Invoice is issued. The written confirmation will state, at minimum:

the exact keyword or keywords covered;
the target position;
the measurement method, including the tool used, the geographic location, the device type and the logged out state used for verification;
the assessment date on which the target is measured;
the sole remedy applicable if the target is not met on the assessment date.

Payment of the Invoice confirms the Client’s acceptance of those terms. This commitment applies exclusively to engagements agreed on that basis and does not extend to general SEO services provided by Selynor.

The timeframe stated in the written confirmation is an estimate. It may vary due to search engine algorithm changes and other circumstances outside Selynor’s control. Where such changes occur, Selynor will inform the Client promptly with a detailed explanation.

The commitment is based on a thorough analysis of the work required. Where additional tasks or complexities are encountered that were not identified during the initial analysis, Selynor will confirm the extra work and its cost to the Client in writing and will not proceed with it until the Client agrees.

Should the Client decline the additional work, Selynor will complete the work originally agreed and use reasonable efforts to achieve the target with that work. In that case the ranking commitment no longer applies and no remedy is due.

Ranking commitment contracts are available only to Clients subscribed to a Selynor Infrastructure plan that includes monthly SEO services.

Marketing Services

Selynor agrees to provide marketing services to the Client in accordance with the terms and conditions of this agreement. Services may include but are not limited to advertising campaigns, content creation, social media strategy, marketing strategy and brand strategy.

The Client acknowledges that the budget agreed through the Written Exchange and recorded on the Invoice includes expenses for marketing campaigns. Selynor undertakes to personalise advertisements to target persons who may be interested in the Client’s services.

Where Selynor operates advertising accounts on the Client’s behalf, those accounts are administered by Selynor under the Managed Service Model. Where an advertising platform requires the account to be held in the Client’s name, the Client grants Selynor administrative access for the duration of the engagement and Selynor manages it on the Client’s instruction.

The Client understands and accepts that the agreed budget does not guarantee the achievement of specific outcomes such as clicks, conversions or sales. Campaign results vary depending on market conditions, advertising content quality and audience preferences.

The Client acknowledges that costs associated with marketing campaigns may vary, including cost per click and ad placement fees. Selynor cannot guarantee fixed costs and reserves the right to adjust bidding strategies according to changing market conditions.

Selynor agrees to provide regular performance reports to the Client, outlining key metrics and KPIs relevant to the marketing campaigns. Reports include, but are not limited to, data on impressions, clicks, conversions and ROI.

Performance reports are provided weekly by email, with the exact schedule mutually agreed by both parties.

Where marketing costs exceed the agreed budget due to unforeseen circumstances or changes in strategy, Selynor will inform the Client and seek prior approval for additional expenses before implementation.

Refunds and Chargeback

Selynor stands behind its products and services. If you are dissatisfied with a purchase, you must first contact customer support so the concern can be addressed. Selynor’s commitment is to resolve any concern promptly and effectively.

Where the concern cannot be resolved, you may request a refund. Refunds are available only under the conditions set out below and are issued at the discretion of Selynor’s support team.

Refunds cannot be requested for reasons that were not clearly agreed in the Written Exchange and recorded on the Invoice. This includes factors such as delays in delivery, discrepancies in features, and similar issues.

The Client must engage in open communication with Selynor to address any dissatisfaction, in good faith, before a refund request is made.

Before initiating a refund request, the Client must provide a comprehensive document listing all points of dissatisfaction and proposed resolutions. Upon completion of the actions outlined in that document, any valid grounds for a refund should be resolved. Where Selynor fails to address or is unable to fulfil the listed concerns, the refund process will proceed promptly.

A refund cannot be requested for a product or service simply because the Client has had a change of heart or reassessed an initial decision, whether for emotional or other reasons.

Refunds apply only where the service was invoiced at full price. Where any discount, promotional rate or credit was applied to the Invoice, that Invoice does not qualify for a refund.

Refunds are available once per person or entity.

Domain registration, renewal, transfer, release and redemption fees, hosting fees and mailbox fees are not refundable under any circumstances.

Amounts owed under a minimum commitment period are not refundable and remain payable in full.

Any violation of any provision of these Terms of Service, including but not limited to making false statements or engaging in prohibited conduct, leads to the automatic rejection of a refund request.

If you contact your bank or credit card company to decline or reverse a charge for Paid Services, Selynor reserves the right to suspend or terminate the Services and to dispute the chargeback with the payment processor, providing evidence of the agreement, of your acceptance of these Terms, and of delivery.

Any outstanding balance remains payable, and late payment charges continue to accrue on the disputed amount until it is settled.

Licensing Terms

Selynor may utilise various tools and software in the provision of its services to Clients. These tools may require licensing agreements for their usage, which are outlined in these Licensing Terms.

Clients are encouraged to inquire about any licensing requirement to ensure compliance and smooth project execution. By not explicitly declining the use of specific tools, Clients implicitly accept them, relieving Selynor of responsibility in this regard.

Any licence procured for tools used in Selynor projects and services is typically on a yearly subscription basis, with a minimum duration of one year. Where the cost of such a licence is recharged to the Client, it is billed monthly in advance with a twelve (12) month minimum commitment, on the same basis as other recurring charges.

Where the price agreed with the Client includes the cost of required licences for tools employed by Selynor, explicit mention of these licences and their duration is not obligatory in the Written Exchange or on the Invoice. The licences are procured for a duration of one year as part of the agreed price.

Where licences for tools are not included in the agreed price, Selynor will state explicitly in the Written Exchange, before the Invoice is issued, that the Client may need to procure these licences separately. Selynor will provide the Client with a list of required licences, their duration and their prices.

Clients have the right to inquire, before or after work commences, about any specific licence required for tools used in their project. Selynor will provide a list of licences, their start and end dates and associated prices upon request.

Selynor is not responsible for procuring licences for tools used in projects unless explicitly agreed with the Client in writing. However, where the need for a licence was not mentioned to the Client and not included in the agreed price, Selynor assumes responsibility and may be required by the Client to procure the necessary licence for a minimum duration of one year.

Licences held in Selynor’s name for tools used across multiple Clients remain the property of Selynor and are not transferred to the Client under any circumstances.

Use of Artificial Intelligence

Selynor uses artificial intelligence tools internally, as an aid to its own work. This section sets out where those tools are used, where they are not, and what the Client can do about it.

AI tools are used to support the early and supporting stages of a project. That includes gathering and summarising research, exploring visual and conceptual directions, generating first drafts of written material, suggesting alternatives during ideation, and assisting with routine internal tasks.

Every deliverable is designed, written, reviewed, edited and approved by a person at Selynor before it reaches the Client. AI output is treated as raw material for that person to work from, never as a finished product.

Selynor does not deliver machine generated work as a finished deliverable. No website, design, campaign, strategy or document is produced autonomously by an AI tool and passed to the Client without substantial human authorship.

Selynor does not use AI to make decisions on the Client’s behalf, to set marketing or SEO strategy, to determine budgets or bidding, to run campaigns without human supervision, to handle support Requests without a person reviewing them, or to replace the professional judgment for which the Client engaged Selynor.

Selynor does not operate autonomous AI agents inside the Client’s website, hosting environment, mailboxes or advertising accounts.

Because every deliverable is the product of human authorship, Selynor’s rights in the work, and the rights the Client acquires under the Transfer of ownership and Intellectual property rights clauses, are unaffected by the use of AI tools during production.

In the course of this work, Selynor may process Client material through third party AI tools. Client material means the information the Client provides or that Selynor produces for the Client, including service descriptions, brand names, logos, images, written content, business plans and commercial objectives.

By engaging Selynor, the Client agrees that Client material may be processed in this way unless the Client instructs otherwise.

The Client may object at any time, in writing, to the processing of its material through AI tools, either in full or for specific categories of material. Selynor will confirm the instruction in writing and apply it from that point forward. An objection does not apply retroactively to work already carried out.

Where an objection materially increases the time required to deliver a service, Selynor will inform the Client in writing before proceeding, and any additional cost will be confirmed and agreed before it is incurred.

Where Client material contains personal data, the provider of the AI tool acts as a sub processor of the Client, and Selynor remains the processor, as set out in the Data Processing clause.

Selynor takes reasonable steps to ensure that Client material submitted to AI tools is not used to train the provider’s models, and uses business or enterprise tiers of those tools where that protection is offered.

The Client must inform Selynor in writing, before work begins, where its material contains personal data of a sensitive nature, where it is subject to a specific regulatory regime, or where the Client is under a contractual obligation to a third party restricting how that material may be processed. Selynor cannot apply a restriction it has not been told about.

Processing Client material through AI tools in accordance with this section does not constitute a breach of the Confidentiality clause. Where the Client has objected to such processing, or has identified material as restricted, the Confidentiality clause applies without qualification.

AI tools can produce inaccurate, outdated or misleading output. Selynor reviews all material before delivery, but the Client remains responsible for verifying factual claims, prices, product information, legal notices and regulatory statements published on its behalf, as set out in the Accuracy of instructions clause.

Selynor may change the AI tools it uses at any time. This section applies to whichever tools are in use, and to any AI functionality embedded within the software Selynor already uses to deliver its services.